Privacy Policy

Company: Agile Works B.V. (part of Agile Works Holding B.V.)

CoC (Chamber of Commerce): 81268343

Address: Beekenstein 80, Dordrecht, The Netherlands

Applies to: Agile Works mobile applications, including Chordwise, Chordwise Live, and Google TV Custom Remote

Effective date: 2026-01-28

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Overview

This Privacy Policy explains what data we collect, why we collect it, how it is used, and the choices you have. We do not sell personal data.

Data We Collect

App usage and diagnostics data to improve reliability and performance.
Device and app configuration data stored locally on your device (e.g., saved remotes and shortcuts).
Analytics events (if enabled) to understand app usage trends.

How We Use Data

Provide core app features such as remote control, music training, and automations.
Improve app stability, performance, and user experience.
Support troubleshooting and customer support when requested.

Permissions

Microphone (optional): used for voice input when you activate it.
Camera (optional): used for pairing via QR or camera-based flows.
Network access: required to discover and control compatible devices.

Data Sharing

We do not sell personal data.
We may use third-party services (e.g., analytics) to process aggregated usage data.
We share data only as required to operate the app or comply with legal obligations.

Data Retention

Local app data remains on your device until you clear app data or uninstall the app.
Analytics and diagnostics data are retained only as long as needed for operational purposes.

Security

Data in transit is protected using industry-standard encryption (TLS/HTTPS).
Access to systems and data is restricted to authorized personnel.

Your Choices

You can revoke permissions at any time in your device settings.
You can delete app data via device settings.
If analytics are enabled, you may disable them in app settings (where available).

Changes to This Policy

We may update this policy from time to time. Updates will be published on this page with a new effective date.

Contact

If you have questions about this policy, contact us at support@agileworks.app.